EHR Implementation and Optimization: A Consumer Software Approach
Implementing electronic health records (EHRs) to date has proved to be an arduous process for many healthcare organizations. Most adoption approaches have failed because they don't adequately take user behavior into consideration during or after an implementation. A new, innovative approach to implementation and optimization must be introduced in order to avoid the all-too-common adoption pitfalls.
This new approach - fundamentally different than the industry standard - looks to the success of complicated consumer software such as Salesforce.com, Turbotax, and some of today's popular online banking solutions. Instant "chat support" offered by online banks, for example, can guide a user through a process rather than re-configuring the application. Similarly, healthcare organizations can place an emphasis on changing behavior instead of changing technology, and increase the trajectories of their EHR adoption with increased clinical data capture and improved satisfaction. As a result, healthcare organizations can achieve higher affiliated provider enrollment, maximized Meaningful Use incentives, and greater influence over the care provided. In this webinar, we will review three key areas to help you build a roadmap to successful EHR implementation and optimization.
- Understanding the customer and cultural impact EHR implementations have on an organization.
- Understanding that "go-live" is the beginning of EHR optimization and integration, not the end result.
- Understanding the importance of user behavior and support (configuration vs customization) in the adoption process
For more details on this complimentary Webinar and to register, click here.